Ask.com and Jeeves Search Engine Shuts Down After Nearly 30 Years

On May 1, 2026, a farewell message appeared on Ask.com: "After 25 years of answering the world's questions, Ask.com officially closed" [1]. The note thanked "millions of users who turned to us for answers in a rapidly changing world" and ended with a line that read more like an epitaph than a corporate goodbye: "Jeeves' spirit endures" [2].

The spirit may endure. The business does not. And the gap between the two tells one of the most expensive stories in search engine history.

From Butler to Billions: The Rise of Ask Jeeves

Garrett Gruener and David Warthen founded Ask Jeeves in Berkeley, California, in 1996, building what they called "the first natural language search agent on the Internet" [3]. The concept was simple and, in retrospect, prescient: instead of typing keywords, users could type full questions in plain English. A cartoon butler named Jeeves — borrowed from P.G. Wodehouse's unflappable valet — would attempt to find the answer [4].

Under the hood, the system ran a two-stage architecture. Queries were first matched against a database of over five million templated questions. If no match was found, the system triggered a metasearch across AltaVista, Excite, Infoseek, and Lycos [3]. That hybrid approach — template matching followed by retrieval and re-ranking — would later be recognized as a precursor to retrieval-augmented generation (RAG) systems used in modern AI search [3].

By 1999, Ask Jeeves was handling over a million queries per day [5]. The IPO that July became one of the most spectacular first-day performances in stock market history: shares priced at $14 rocketed to over $80 on the first day of trading, eventually reaching a peak of $190.50 [6][7].

Then the dot-com bubble burst.

The Crash and the Acquisition

Ask Jeeves lost $425 million in the crash. Its stock plummeted from $190 per share to $0.86 by 2002 — a 99.5% decline [5][7]. Annual net losses reached $675 million by 2001 [7]. The company survived, barely, partly through an advertising partnership with Google that accounted for 70% of Jeeves' revenue — an arrangement that made its eventual competitor also its lifeline [7].

Recovery came slowly. The acquisition of Teoma, a search technology firm, in 2001 improved ranking quality [5]. By 2005, the company had stabilized enough to attract Barry Diller's IAC/InterActiveCorp, which acquired Ask Jeeves for $1.85 billion [8][9].

Source: CNN Money, NBC News, SEC Filings

Data as of May 1, 2026CSV

The deal made headlines. NBC News reported it as a major bet on search [8]. IAC quickly rebranded the service, dropping "Jeeves" from the name in 2006 to position Ask.com for broader competition [5]. But the market had already consolidated around a single winner.

The Google Problem — and the Decisions That Made It Worse

The standard narrative is that Google simply won. That is true but incomplete. Several specific product and strategic decisions at Ask.com accelerated the decline rather than merely reflecting it.

By 2004, just five years after Google's founding, Google handled a third of the internet's search queries, while Ask's U.S. market share hovered below 3% [5]. The introduction of Google's PageRank algorithm had fundamentally changed user expectations about search relevance [5].

Source: StatCounter, comScore, Search Engine Journal

Data as of Mar 1, 2026CSV

IAC's response was to spend heavily on marketing. It did not work. As Diller later acknowledged, "spending a lot of money on marketing search products doesn't get you very far" [10]. Ask.com lacked the distribution advantages — browser defaults, toolbar installations, the self-reinforcing feedback loop of more users producing better results — that cemented Google's dominance [11].

The critical inflection came in 2010. At TechCrunch Disrupt, Diller effectively conceded defeat, telling the audience that Ask.com "was not competitive with Google" and that the search engine "has no value inside of IAC's stock" [10][12]. Ask.com dismissed its search engineers, shut down its proprietary web crawler, and outsourced search results to third parties [5]. The company pivoted to a question-and-answer community model.

That pivot bought time but not relevance. The Q&A and how-to content generated traffic for a period, but Google algorithm updates later deprioritized that content type, collapsing the strategy [11]. By the end, Ask.com had been reduced to what one analysis described as "a largely monetization-focused property, running display advertising against diminishing search traffic" [11].

The $1.85 Billion Write-Down That Wasn't

IAC paid $1.85 billion for Ask Jeeves in 2005 [8]. By 2010, Diller publicly stated the asset had no value in IAC's stock price [12]. By 2025, Ask.com's global search market share had fallen below 0.1% [13].

The precise accounting of IAC's losses on the Ask Jeeves acquisition is difficult to trace through public filings. IAC did not announce a single dramatic goodwill impairment charge in the way that, say, Microsoft wrote down $6.2 billion on its acquisition of aQuantive. Instead, the value erosion occurred gradually over two decades, spread across restructurings, headcount reductions, and strategic pivots. But the math is stark: a $1.85 billion acquisition that generated declining revenue for 16 years before producing zero. This ranks among the largest destructions of acquisition value in internet search history.

Who Was Still Using Ask.com?

At the time of shutdown, Ask.com was not a ghost town. Semrush data from February 2026 showed the site still drew approximately 27.48 million visits, ranking it #98 among IT properties [14]. SimilarWeb ranked it #14 in the Search Engines category globally as of March 2026 [14].

Those numbers suggest a residual user base that, while small relative to Google's billions of daily queries, was not negligible. Industry observers have noted that Ask.com retained a loyal following among older internet users who had formed search habits in the late 1990s and early 2000s, as well as users in lower-bandwidth regions where simpler interfaces loaded faster [4]. The site's question-based format also attracted users with specific how-to and reference queries.

IAC has not disclosed demographic breakdowns for Ask.com's final user base. No formal user migration plan has been announced. The farewell page offers no recommendations for alternative services [1].

The IAC Restructuring: 77 Layoffs and a New Name

The Ask.com shutdown did not occur in isolation. In April 2026, IAC announced it would rebrand as People Incorporated, with Diller shifting to executive chairman and Neil Vogel becoming CEO [15]. The company laid off 77 staffers as part of a broader restructuring plan [16].

IAC's SEC filing projected approximately $14 million in severance and related expenses, $48 million in non-cash stock-based compensation charges, and up to $1 million in other costs, with expected annual run-rate savings of approximately $40 million [15]. The total anticipated restructuring cost was about $63 million [15].

The filing did not break out how many of the 77 laid-off employees were associated with Ask.com specifically, nor did it detail severance terms for Ask.com workers. The restructuring focused the company on two core areas: the People publishing division (which includes brands like Dotdash Meredith) and IAC's strategic equity position in MGM Resorts [15][16].

By comparison, when Yahoo completed its sale to Verizon in 2017 and wound down various legacy properties, it offered standard severance packages typically ranging from two weeks to several months of pay depending on tenure. IAC's $14 million severance pool across 77 positions implies an average of roughly $182,000 per employee — a figure that likely reflects a mix of senior and junior positions and may include benefits continuation.

The Search Engine Graveyard: A Pattern of Decline

Ask.com joins a growing list of once-prominent search engines that have shut down or been absorbed:

AltaVista (shut down July 8, 2013): Acquired by Yahoo as part of its $1.7 billion purchase of Overture Services in 2003. Like Ask Jeeves, AltaVista made the strategic error of expanding into a web portal rather than focusing on search quality [17]. At shutdown, visitors were redirected to Yahoo Search.

Excite and Lycos: Both survive in diminished form as web portals, having long since abandoned competitive search.

Yahoo Search (effectively ended 2021): Yahoo outsourced its search technology to Microsoft Bing in 2009 and gradually wound down its own search infrastructure. Yahoo retains a search page, but results are powered by Bing.

The pattern across these shutdowns is consistent: users migrate primarily to Google, with smaller numbers moving to Bing or DuckDuckGo. There is no documented case where a shuttered search engine's user base measurably changed the surviving engine's query demographics or ad revenue in a detectable way. The volumes are simply too small relative to Google's scale [18].

The Data Question: 28 Years of Queries in Limbo

Ask.com accumulated nearly three decades of indexed URLs, cached pages, and user search logs. IAC has made no public statement about the disposition of this data [1][2].

Under GDPR, which applies to any EU users who accessed Ask.com, the company has ongoing obligations even after service termination. Data controllers must respond to access and deletion requests, and personal data must be handled according to lawful processing principles regardless of whether the service remains operational [19]. Under the California Consumer Privacy Act (CCPA), California residents retain the right to request deletion of personal information.

Ask.com's historical privacy policy described data collection practices including search queries, IP addresses, and cookie data [20]. The company introduced a tool called AskEraser in 2007 that allowed users to opt out of search history retention — an early privacy feature that predated similar offerings from competitors.

Whether IAC has arranged for any transfer of Ask.com's indexed content to the Internet Archive or academic institutions is unknown. The Wayback Machine contains extensive snapshots of Ask.com dating back to the late 1990s [21], but these are crawled copies of the public-facing site, not the internal search index or query logs.

The Cruelest Irony: Ask Jeeves Was Right

Perhaps the most striking aspect of Ask.com's closure is its timing. The company shut down in the same year that AI-powered conversational search became the dominant paradigm in the industry.

Ask Jeeves' 1997 premise — that users should be able to ask questions in natural language and receive direct answers rather than ranked lists of links — is precisely the model now championed by Perplexity, Google's AI Overviews, and OpenAI's SearchGPT [3][22]. The two-stage architecture of template matching followed by retrieval and re-ranking anticipated the RAG systems that power modern AI search [3].

"The premise Ask Jeeves was built on in 1996 is essentially the same premise that Perplexity, SearchGPT, and a dozen well-funded AI answer engine startups are building on in 2026," one industry analysis noted. "However, being right about what users want is not sufficient on its own" [11].

The difference was technology. In 1997, natural-language query parsing was brittle and answers were often less useful than keyword searches on competing engines [11]. The vision outran the capability by roughly 25 years.

This creates a genuine interpretive tension. One reading of Ask.com's story is straightforward failure: a company that could not compete and slowly died. Another reading, with stronger evidence than nostalgia alone, is that Ask Jeeves identified the correct paradigm for search — conversational, question-based, answer-oriented — but lacked the computational infrastructure (large language models, massive training data, modern NLP) to execute on it. By the time the technology caught up to the vision, the company had spent two decades being ground down by a competitor that had won on a different paradigm entirely.

As one analysis put it: "Distribution, retention, and the discipline to build product depth faster than incumbents can approximate your differentiation" determine success — not being right about the future [11].

What Remains

The Ask.com domain now displays only a farewell message [1]. AskJeeves.com, the original domain, reportedly still resolves separately [2]. IAC, soon to be People Incorporated, has moved on to publishing and hospitality investments [15].

The 27 million monthly visitors who used Ask.com in early 2026 will need to find new search habits [14]. The engineers who built the original natural-language system in a Berkeley office in 1996 can point to Perplexity's $9 billion valuation and note, with some justification, that they had the right idea at the wrong time [22].

Jeeves, the fictional butler, was famously competent at solving problems his employer could not. The real Jeeves — or at least the search engine that bore his name — solved the right problem too early, watched someone else solve it differently, and closed the door 29 years later with a polite farewell and $1.85 billion in evaporated value.