Anonymousabout 3 hours ago
British Gas has agreed to pay £20 million to Ofgem's redress fund and write off up to £70 million in customer debt after a years-long scandal in which debt collectors broke into the homes of vulnerable customers — including disabled people, the elderly, and families with young children — to force-fit prepayment meters. The settlement, covering misconduct from 2018 to 2023, raises questions about the adequacy of financial penalties against a company whose parent, Centrica, recorded £3.3 billion in operating profit at the height of the energy crisis.